Symptoms

After editing the PageSizes.txt file to add a custom page size or change one of the built-in page sizes, every time I click on the "Arrange > Impose" action on the Switchboard, I get an error dialog box and the Impose action isn't shown. I have tried to uninstall and re-install pdfToolbox but that doesn't help.



Cause

The PageSize.txt file keeps all page sizes used by the Impose action in a very specific machine-readable format. Even though the file seems to contain only plain te

Symptoms

I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received "License.txt" file on the activation window, but when using it I receive an error that it is not valid.

Cause

On recent Windows systems permission control for users is very strict and older pdfToolbox versions sometimes have problems with that. You can follow the solution below to fix this problem.

 Solution


Ope

Symptoms

I have to install callas software on a system that doesn't have an Internet connection. The activation procedure requires an Internet connection to do the activation? How can I work around that?

Cause

When going through the procedure, an error message appears because the callas activation server cannot be contacted.

Solution


In order to make this work, you can do off-line activation. Follow to normal activation procedure until the point where you have entered your details and see

Symptoms

Some customers (especially when using Enfocus Switch) may miss some Profiles in the "/cli/var/Profiles" folder structure of the callas pdfToolbox Server/CLI 9 installation folder after upgrading from version 8.

Cause

callas removed some older stuff to harmonize this repository with the one in the desktop version.

Solution


Copy the missing Profiles from the callas pdfToolbox Server/CLI 8 installation folder to the callas pdfToolbox Server/CLI 9 installation folder (cli/var/Profile

If you are running Turbine under Windows make sure to:


Have pdfToolbox CLI version 8.
Install Visual C++ Redistributable Packages for Visual Studio 2013, 32 bit version (vcredist_x86.exe).